Terms & Conditions

INTERLIGHT LED Luminaire Three-Year Limited Warranty

WARRANTY: 

1) INTERLIGHT guarantees that the supplied products are warranted five (3) years, as of the invoice date, if used in accordance with their intended purpose. The warranty is subject to the use for the intended purpose of the products and the installation in accordance with the user manual of use and maintenance. The warranty is issued by INTERLIGHT exclusively to the customer whose name is stated on the invoice.

2) The equipment warranty covers the repair or replacement of the faulty parts or the parts with manufacturing defects based on INTERLIGHT final decision.

3) The detected defect must be communicated in writing to INTERLIGHT, to obtain the repair or replacement under warranty.

4) The warranty only applies provided that:
a. The product has been used in conformity with the specifications.
b. The product has been installed in conformity with the installation instructions included in the supply and by qualified personnel.
c. A qualified technician has submitted the electrical plant conformity and test certificate.
d. The temperature threshold values (Ta) and the voltage values (Vin), including the relevant tolerances, do not exceed the limits and the product has not been exposed to mechanical loads that are not in conformity with the intended use.
e. The LED Lights are not turned on during day time.
f. No changes or interventions have been carried out, without any prior INTERLIGHT authorization in writing.
g. The defective product must be kept by the customer as is, as long as it is necessary to allow INTERLIGHT to perform the necessary evaluations, aimed at identifying the cause of the failure.
h. The customer submits the purchasing contract or the invoice or the documentation confirming the warranty to INTERLIGHT.
i. The fault must be accurately reported by the customer, in writing or via e-mail, to INTERLIGHT, giving evidence of the type and extent within 30 (thirty) days from the date it was first found.
j. The customer has duly paid the product in conformity with the terms of payment specified in the sale agreement.

5) The luminous flux depreciation is a normal phenomenon during the working life of the LED and is not covered by the warranty. Notwithstanding anything to the contrary in this Limited Warranty, the LED module of the Product shall not be deemed to fail to meet the warranties above unless ten percent (10%) or more of the LEDs in the module do not light. 

6) Within the 3 (three)-year period, the warranty covers up to max. 12,045 working hours, corresponding on average to 11 (eleven) working hours/day.

7) If any defects covered by this warranty are identified (and the conditions described in the previous paragraphs have been met) INTERLIGHT shall decide whether to repair and or replace the product with a better or an equivalent product in terms of energy and lighting performance, compatibly with the state-of-the art LED technology.

8) The INTERLIGHT products have been manufactured using innovative manufacturing processes that guarantee high quality in terms of abrasion and corrosion resistance and color stability or peeling. The products are guaranteed provided that any mechanical or structural faults are due to manufacturing defects.

9) This warranty covers the whole product, including light and LED Drivers, if any.

10) If properly activated, this warranty is the only product guarantee granted by INTERLIGHT to the customer (stated in the invoice), who shall renounce any other implicit and / or explicit rights contained in the laws in force and any other warranty provided by INTERLIGHT. 

11) The customer shall not claim anything else from INTERLIGHT in relation to the faulty product. INTERLIGHT shall not be charged any expenses that have been incurred to keep the defective product in store, nor any other costs and / or damages. Likewise, the customer shall not be entitled to request and / or claim any postponement of payments, price reduction or termination of the supply agreement.

12) The warranty DOES NOT COVER:
i. Product defects caused by unexpected and unforeseeable events (e.g. fortuitous event and / or force majeure, including floods due to heavy rains, electrical discharges and lightning strikes), vandalism, unrest, fires and any other events whereby manufacturing defects cannot be claimed as a cause.
ii. Faults caused by surges exceeding the parameters specified in the norm IEC 61000-4-5:2005 and IEC 61547:2009.
iii. The product was tampered with or replaced by personnel that had not been previously authorized in writing by INTERLIGHT.
iv. All the expenses that are incurred to repair the defect. For example: Removal and installation of the product, labor, freight of the defective and repaired product, rental and / or use of lifting devices (cage lorry), scaffolding, daily travelling allowances and travelling expenses, if needed. 
v. Any damage caused to equipment or property due to product malfunctioning.
vi. Periodic inspection, maintenance, repairs or replacement of parts subject to wear and tear;
vii. Costs and damage due to transport, handling or installation;
viii. Abuse, misuse, improper installation or application;
ix. Cost of assembly and disassembly.


WARRANTY VALIDATION

The warranty will be validated only after receiving full payment on the invoice.

For after sales assistance read the section FAULT ASSISTANCE PROCEDURE.

FAULT ASSISTANCE PROCEDURE

As soon as the failure has been identified, the customer shall inform INTERLIGHT in writing, giving information on the equipment type, the supply details (transport document or invoice number) and installation site. Attaching pictures of the product installed on site. Such notice may be sent to info@Interlight.ae.
The guarantee is accepted upon presentation of the certificate regarding the proper installation and commissioning of the electrical system to which the product is connected.
INTERLIGHT will then authorize the customer to return the material to be repaired. Articles returned without first receiving the INTERLIGHT authorizations will not be accepted.
Once the material has been received, INTERLIGHT will analyze the failure, communicate the cause to the customer and whether the cause is covered by the warranty. If the failure is covered by the warranty, INTERLIGHT shall repair it for free; if it is not covered by the warranty, INTERLIGHT shall communicate the cost of the repair to the customer and repair the part after receiving the customer’s authorization in writing.

INTERLIGHT may charge the purchaser for the costs for returned products that are not to be defective or non-conforming, together with the costs of management, verification and associated transport.
The customer shall in no case request new products in replacement of the defective ones.

LIMITS OF LIABILITY: 
THE FOREGOING LIMITED WARRANTY CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY AND REMEDY OF THE PURCHASER AND THE SOLE LIABILITY OF GE FOR THE SPECIFIED LED LUMINAIRES AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. IN NO EVENT SHALL GE BE LIABLE FOR ANY OTHER COSTS OR DAMAGES INCLUDING LOST PROFITS, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES.